Lotus Health Practice & Billing Policies

PRACTICE POLICIES

As a benefit of membership, Lotus Health, PLLC uses the patient portal for messaging. Any clinical issue or question may be addressed over secure messaging. If Dr. Jen or other employed clinician feels a visit is needed, a phone or video visit will become necessary for continuing care.

Secure messages are typically answered within 2 business days though responses may be provided during non-business hours and on weekends at the discretion of Lotus Health.

In the rare instance Dr. Jen or other clinician representing Lotus Health is away for an extended period of time, ample notice of a minimum of 1 week prior will be given so that refills or unresolved issues may be managed prior to absence.

Appointments may be requested through the portal from as much as one month to no less than 24 hours in advance. An appointment is not confirmed until you receive notice that the requested appointment time has been approved.

An updated blood pressure is needed yearly.

Labs must be done at a minimum of every 6 months. Labs are guaranteed to be included in the cost of membership if using a Quest laboratory only.

Patients are to have a primary doctor whom they see in person for regular health screening and treatment of chronic conditions not related to gender affirming hormone therapy.

CANCELLATION & BILLING POLICIES

Lotus Health requires 30 day written notice for termination of membership.

If membership is terminated after prescriptions have been sent and before a minimum of 3 months time have passed, the patient will be billed for the care they received according to a fee for service model, in the amount of $275 for a 40 minute visit or the equivalent (complexity level 99215 with record review, inclusive of time spent reviewing records). The previous month's dues will be deducted from the amount owed.

If a patient on a yearly plan terminates membership early, they will be retroactively billed at the regularly monthly rate and any will be refunded the remainder of the year's dues held in trust.

If my card or account on file is declined due to non-sufficient funds, it is my responsibility to provide a new method within 7 days.

If billing needs to be requested manually due to recurring payment decline as discussed above, there may be a $30 fee billed to the updated card on file.

Patients having financial hardship, may request up to three months' pause of membership. Upon resuming care, the account will need to be brought current (paying the previous month's membership fees) which may be done using the same card/account or another if desired.

Patients wishing to return to care after more than 3 months absence (pause or termination) may do so with a $250 re-enrollment fee. If this is requested more than once, it will be at the discretion of Lotus Health, PLLC.

All medication refills will be cancelled upon termination of membership. Continuing to treat with active prescriptions is only for current patients who are actively being monitored with regular labs which is not possible once membership is terminated.

Date updated: June 2, 2024