How does the membership work?

Lotus Health charges a flat monthly fee, and in exchange, you get unlimited communication with your doctor over the secure portal, annual or bi-annual video visits, basic monitoring labs, phone consultation when needed, letters of support written on your behalf, and more. There are options to pay monthly, or you may choose to pay for the year in advance for a discount. We offer reduced rates for students as well. (link to fee schedule).

What if I decide to cancel my membership?

We expect to have an open, honest, respectful relationship with you. If you have voiced a complaint that we cannot satisfy together, we will gladly allow you to terminate your membership. We do request a written 30 days notification. If you will have paid in advance for your care, any funds paid for time not spent as a member will be refunded to you. For more details, please see our practice and billing policies.

I don’t have insurance. Can I still join?

Yes. We take care of any patient regardless of your insurance situation. Since we work completely outside of the insurance system, none of the billing for care here is eligible for insurance reimbursement. However, we recommend that everyone have insurance coverage, which is still important in the event of a major injury or illness.

Do you accept insurance?

No, fortunately for both you and us. We forego insurance payments in order to save our patients from the arbitrary, intrusive decisions that come with using insurance. Charging a direct monthly fee frees us from the typical contractual agreements and billing overhead that prevent non-DPC physicians from passing on wholesale prices on laboratory tests, imaging, and medications.

Will I still need health insurance?

Yes. We recommend our patients continue a major medical plan with a high-deductible. If you experience a major health issue, you will still need insurance to help cover it. We’re happy to refer you to insurance brokers who can help customize an insurance plan to your specific needs.

Is the Direct Patient Care (DPC) membership fee eligible for HSA or FSA reimbursement?

You may want to check with your human resources department regarding the use of Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs) as possible payment options for your membership. There is currently legislation under consideration at the Federal level that will allow for limited use of HSA and FSA funds to be used for DPC membership fees.

What states do you see patients in?

We can see patients residing in the following states:

• Alabama (Estradiol+ only)

• Arizona

• Georgia

• Idaho (Estradiol+ only)

• Illinois

• Michigan

• Nevada

• Ohio

• Oregon

• Washington